Power up!

After recalling my tale of MacBook battery woe last week, I decided to speak to the retail store where I purchase the machine to see what their policy was on the repair/replacement of such an item.

I never got a straight answer from the chap I spoke to though.  It might be a few weeks, but as it was just the battery and a “known fault on the Apple website” then it would probably be sent back to Apple.  Maybe.  They had a “technician” who checks the items brought back for repair though, which was something.
I decided to leave it and make an appointment with the Concierge at the Apple Store at the Bullring in Birmingham.  I made the appointment online and arrived within 2 hours at my due time of 1340.  My name was appearing on a plasma screen behind the “Genius Bar” as being next in line and I waited patiently whilst the “geniuses” sorted out issues with other peoples iPods, Wireless Routers and general stuff.

When it was my turn, a nice genius called Ewan took my battery, tested it, replaced it with a battery that they had under the counter and did indeed agree that mine was… fucked.

He started to enter my details into their system and I was getting ready for the “we will email you when a replacement comes in and you can come and collect it” response.  To my surprise he popped “out the back” and brought me a brand-spanking-new battery.  Fitted, tested and 55% charged already!

I am a happy man.  So, Ewan, from the Bullring Apple Store… you are my hero!