After recalling my tale of MacBook battery woe last week, I decided to speak to the retail store where I purchase the machine to see what their policy was on the repair/replacement of such an item.
I never got a straight answer from the chap I spoke to though. It might be a few weeks, but as it was just the battery and a "known fault on the Apple website" then it would probably be sent back to Apple. Maybe. They had a "technician" who checks the items brought back for repair though, which was something.
I decided to leave it and make an appointment with the Concierge at the Apple Store at the Bullring in Birmingham. I made the appointment online and arrived within 2 hours at my due time of 1340. My name was appearing on a plasma screen behind the "Genius Bar" as being next in line and I waited patiently whilst the "geniuses" sorted out issues with other peoples iPods, Wireless Routers and general stuff.
When it was my turn, a nice genius called Ewan took my battery, tested it, replaced it with a battery that they had under the counter and did indeed agree that mine was... fucked.
He started to enter my details into their system and I was getting ready for the "we will email you when a replacement comes in and you can come and collect it" response. To my surprise he popped "out the back" and brought me a brand-spanking-new battery. Fitted, tested and 55% charged already!
I am a happy man. So, Ewan, from the Bullring Apple Store... you are my hero!
 Apple MacBook Pro 17 Battery $19.99 |
 Apple MacBook Pro 15 Battery $21.00 |
 Apple MacBook 13 Black Battery $26.00 |
 Apple MacBook Pro 133 Laptop Used Little Wear New Battery Great Condion $570.00 |
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Now dat’s what you call customer service!